Help and Questions

Our core products—such as soaps, shampoos, and body care essentials—are proudly 100% Australian-made using locally sourced ingredients. As we grow, we may introduce complementary items or accessories sourced internationally, but we will always disclose where each product is made and how it’s produced. Our commitment to Australian quality for key products will never change.

Yes. All our core products are vegan-friendly, cruelty-free, and ethically produced. We never test on animals, and we carefully select suppliers who share these values. If we partner with international suppliers in the future, they will meet the same ethical standards—and we’ll disclose this clearly.

We combine affordable luxury with premium Australian quality. Our products are safe, ethical, and designed for families who want the best without paying a fortune. As we expand globally, we will maintain these standards and be transparent about sourcing and production.

Yes. We prioritize natural, safe, and skin-friendly ingredients sourced from trusted Australian suppliers. For any future international collaborations, we will uphold the same high standards and disclose ingredient origins.

Our focus is on product quality and safety, but we use recyclable packaging wherever possible and continue to explore sustainable options as we grow. We’ll always share updates on packaging improvements.

Yes! Orders over $30 AUD qualify for free shipping within Australia. For orders under $30, standard shipping rates apply. International shipping options will be introduced as we expand.

Australian orders are processed within 1–2 business days and delivered within 3–7 business days. International delivery times will vary once available, and we’ll provide full tracking details.

Not yet—but we’re preparing to expand into Southeast Asia and beyond. Our goal is to make Opal Emu Australia products accessible worldwide while maintaining our Australian roots and disclosing product origins clearly.

Yes. Our soaps and body care products are formulated to be gentle and suitable for most skin types, including sensitive skin. Always check the ingredient list if you have allergies.

Yes! We offer wholesale options for businesses. Please contact us via our Wholesale Inquiry Form for details.

Yes. If your product arrives damaged or defective, contact us within 14 days for a replacement or refund. For hygiene reasons, we cannot accept opened products.

Our ingredients are sourced from trusted Australian suppliers. In the future, if we partner with international suppliers, they will meet the same strict quality and ethical standards—and we’ll disclose this clearly.

Yes! We have curated bundles and seasonal gift sets perfect for families and special occasions. More options will be added as we expand.

Once your order ships, you’ll receive a tracking link via email so you can follow your delivery in real time.

Because we believe luxury should be accessible, ethical, and Australian-made—not overpriced. As we grow internationally, this promise will remain at the heart of everything we do, and we’ll always be transparent about where and how our products are made.